What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notifications

    Asked by worldstamps on March 27, 2015 at 03:22 PM

    But a test submission didn't reach it or the old one.


    What have I done wrong





    Page URL:

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    JotForm Support

    Answered by BJoanna on March 27, 2015 at 04:39 PM

    I have checked you form and I noticed that you did not set Email Notification inside of your form.

    To receive submissions after submitting the form you need to set Email Notification. Inside of this article you can learn how to do it:


    Hope this will help. Let us know if you need further assistance.

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    Answered by worldstamps on March 28, 2015 at 02:44 PM

    Thanks for your help all sorted. Bit mystified as to why form previously worked though I'd never gone through that process! Oh well.....


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    JotForm Support

    Answered by EltonCris on March 28, 2015 at 08:23 PM


    Thank you for letting us know.

    If you come across any issues again, feel free to contact us anytime.