- monique smith longAsked on March 27, 2015 at 04:13 PM
Dear Customer Services,
I am disappointed.
I have transferred my forms over from my Adobe Forms Central and I went into Jotform today to access my new free account and I had a hell of a time logging in. My username and password were not recognised. I was then asked to create a guest account which did do anything form me and my forms were still not accessible there.
Then suddenly I was able to access my account and reset my password and my forms that I transferred yesterday were still not showing.
What's going on??
- JotForm Support ManagerJeanetteAnswered on March 27, 2015 at 05:16 PM
First of all we are very sorry hearing about your disappointment with your first experience at Jotform.
Let me find a way to help you. I was able to find this username which was created today: moniquesmithlonguk which is related to your email address firstname.lastname@example.org
Do you happen to remember the email address you used to registered the first account?
Can you please provide us with your Adobe Forms Central username ? This might help us to find your forms and account.