What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    UNHAPPY CUSTOMER Forms Central and Accessing my New Jot Account

    Asked by monique smith long on March 27, 2015 at 04:13 PM

    Dear Customer Services,

    I am disappointed.

    I have transferred my forms over from my Adobe Forms Central and I went into Jotform today to access my new free account and I had a hell of a time logging in. My username and password were not recognised. I was then asked to create a guest account which did do anything form me and my forms were still not accessible there.

    Then suddenly I was able to access my account and reset my password and my forms that I transferred yesterday were still not showing.

    What's going on??

    Unhappy customer.

    Monique Long

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on March 27, 2015 at 05:16 PM

    Hello Monique

    First of all we are very sorry hearing about your disappointment with your first experience at Jotform.

    Let me find a way to help you. I was able to find this username which was created today: moniquesmithlonguk which is related to your email address  moniques*****ong@me.com

    Do you happen to remember the email address you used to registered the first account?

    Can you please provide us with your Adobe Forms Central username ? This might help us to find your forms and account.