What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I insure that payments are being accepted again after submission overlimit

    Asked by tmonkaba on March 27, 2015 at 04:45 PM

    The ability to send payments stopped when I reach the maximum on my plan.  I have since upgraded my plan - will the form go back to active status automatically or do I have to something so it will start accepting payments again?

    reactive account account upgrade
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    JotForm Support

    Answered by Mike on March 27, 2015 at 05:49 PM

    Thank you for contacting us.

    Your account is in a good standing, so you do not need to do anything, all the forms are up and running.

    Please feel free to contact us if you need any further assistance. We will be happy to help.