What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My client does not receive the e-mail, why?

    Asked by Lammertp on March 27, 2015 at 05:06 PM



    I have tried several times to link the field (Zend naar e-mailadres) to the costomer e-mail but it does not seems to work.

    Can you please help me?

    Page URL:

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    JotForm Support

    Answered by jonathan on March 27, 2015 at 06:18 PM

    I made a successful test submission using your jotform http://www.jotformeu.com/form/42892566509366



    The Autoresponder Email reaches my mailbox and I was able to see the email.


    It is highly possible that some users were not receiving the auto email because they did not provide the email address in Zend naar e-mailadres field.

    Since the email was NOT set as a *Required field the users can skip the question and still submit the form.

    I suggest you make the email field required so that the user will be reminded to provide an email account if they missed the question.


    Hope this help. Let us know if you need more assistance.



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    Answered by Lammertp on March 27, 2015 at 06:30 PM

    Hello Jonathan,


    Thank you for the swift reply and i make the field required, thx!!

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    JotForm Support

    Answered by jonathan on March 27, 2015 at 06:38 PM

    You are quite welcome! =)

    Contact us again anytime should you need assistance on JotForm.