My client does not receive the e-mail, why?

  • Lammertp
    Asked on March 27, 2015 at 5:06 PM

    http://form.jotformeu.com/form/42892566509366

     

    I have tried several times to link the field (Zend naar e-mailadres) to the costomer e-mail but it does not seems to work.

    Can you please help me?

  • jonathan
    Replied on March 27, 2015 at 6:18 PM

    I made a successful test submission using your jotform http://www.jotformeu.com/form/42892566509366

    My client does not receive the e mail, why? Image 1 Screenshot 50

     

    My client does not receive the e mail, why? Image 2 Screenshot 61

     

    The Autoresponder Email reaches my mailbox and I was able to see the email.

    My client does not receive the e mail, why? Image 3 Screenshot 72

     

    It is highly possible that some users were not receiving the auto email because they did not provide the email address in Zend naar e-mailadres field.

    Since the email was NOT set as a *Required field the users can skip the question and still submit the form.

    I suggest you make the email field required so that the user will be reminded to provide an email account if they missed the question.

    My client does not receive the e mail, why? Image 4 Screenshot 83

     

    Hope this help. Let us know if you need more assistance.

    Thanks.

     

  • Lammertp
    Replied on March 27, 2015 at 6:30 PM

    Hello Jonathan,

     

    Thank you for the swift reply and i make the field required, thx!!

  • jonathan
    Replied on March 27, 2015 at 6:38 PM

    You are quite welcome! =)

    Contact us again anytime should you need assistance on JotForm.

     

    Cheers!