What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't log into account

    Asked by Jennifer Rustigian on November 02, 2011 at 01:08 PM

    My user name and password are not working and I need to log into my account immediately. Please contact me at jrustigian@consensusp.com or 213-438-1755 as soon as possible


    -Jennifer Rustigian

    Page URL:

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    JotForm Support

    Answered by liyam on November 02, 2011 at 01:25 PM

    Hello Jennifer,

    I have checked your URL and the only account that I could find with the embedded form in your web page is a guest account.  Guest accounts do not have a username/password that's why you cannot login. 

    To create your free account, simply click the long orange button below the username/password login fields.

    Or click this button at the left panel

    When creating a new free account, please make sure that you're using the same email address as your guest form.

    If you have other questions or concerns, please do let us know.