What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why did I receive a JotForm account has been downgraded email?

    Asked by BGGRAPHICS on March 28, 2015 at 11:16 AM

    I just recv'd the following email from you... although I just checked and it appears that my account doesn't need to be renewed until Nov 2015.  Please do NOT downgrade or shut off any of my forms or my account. If there is a credit card issue we will take care of it. I have been a good customer for several years.


    Dear Brian Badger,

    Your JotForm account has been downgraded.

    If you have not requested a downgrade this might have happened because your credit card expired.

    Re-upgrading is quick and easy:

    Thanks for using JotForm,

    JotForm Team

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 28, 2015 at 01:14 PM


    Upon checking your account "BGGRAPHICS", I found it to be in good shape currently. You do not have to worry for this account until November 19, 2015.

    The email you have received seems to be for another account "hng" which only have one form. Is this account also your? This account seems to be a very old account. The profile email address of this account is hng@discove***.com.

    Thank you!

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    Answered by BGGRAPHICS on March 28, 2015 at 01:26 PM

    I have a client hng.  Their forms are in my main BGGRAPHICS account, although I have them login to get their form submissions at https://www.jotformpro.com/submissions/13403408223?//

    Can you please confirm for me if this 2nd account is needed?  Thank you!

  • Profile Image

    Answered by raul on March 28, 2015 at 05:08 PM

    This form: http://www.jotform.com/form/13403408223 also belongs to your account: BGGRAPHICS. which means that you don't need the second account to handle the form.

    The only form associated with the account hng is this one: http://www.jotform.com/form/13362056210.

    Let us know if you've further questions.
    Thank you.