Why did I receive a JotForm account has been downgraded email?

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    Asked on March 28, 2015 at 11:16 AM

    I just recv'd the following email from you... although I just checked and it appears that my account doesn't need to be renewed until Nov 2015.  Please do NOT downgrade or shut off any of my forms or my account. If there is a credit card issue we will take care of it. I have been a good customer for several years.


    Dear Brian Badger,

    Your JotForm account has been downgraded.

    If you have not requested a downgrade this might have happened because your credit card expired.

    Re-upgrading is quick and easy:

    Thanks for using JotForm,

    JotForm Team

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    Answered on March 28, 2015 at 01:14 PM


    Upon checking your account "BGGRAPHICS", I found it to be in good shape currently. You do not have to worry for this account until November 19, 2015.

    The email you have received seems to be for another account "hng" which only have one form. Is this account also your? This account seems to be a very old account. The profile email address of this account is hng@discove***.com.

    Thank you!

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    Answered on March 28, 2015 at 01:26 PM

    I have a client hng.  Their forms are in my main BGGRAPHICS account, although I have them login to get their form submissions at https://www.jotformpro.com/submissions/13403408223?//

    Can you please confirm for me if this 2nd account is needed?  Thank you!

  • Profile Image
    Answered on March 28, 2015 at 05:08 PM

    This form: http://www.jotform.com/form/13403408223 also belongs to your account: BGGRAPHICS. which means that you don't need the second account to handle the form.

    The only form associated with the account hng is this one: http://www.jotform.com/form/13362056210.

    Let us know if you've further questions.
    Thank you.