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  • Profile Image

    Lightbox form is hiding parts of my wordpress website when it's closed

    Asked by uzmankisi on March 28, 2015 at 12:16 PM

    I put

    LightBox

    here

    http://belleturkey.com

     

    but some DIV disperser :(

    in Doctor section

    Page URL:
    http://belleturkey.com

    problem div section href in lightbox wordpress
  • Profile Image

    Answered by raul on March 28, 2015 at 04:11 PM

    I've checked your site, but I was unable to find the lightbox code in it.
    Did you follow the instructions provided here: http://www.jotform.com/help/220-How-to-Create-a-Lightbox-Form?

    If so, please let us know the exact URL where the code embedded so we can further check this issue.
    Thank you.

  • Profile Image

    Answered by uzmankisi on March 30, 2015 at 05:30 AM

    sorry

    I putted it back

  • Profile Image

    Answered by uzmankisi on March 30, 2015 at 08:32 AM

    Doctor DIV is disappear

  • Profile Image
    JotForm Support

    Answered by Charlie on March 30, 2015 at 11:33 AM

    Hi,

    May I know where the <div> element is placed? Did you add it in your form?

    I'm not sure how you have added a <div> element in your form unless you used the form's full source code. You could try sharing us the code you are using via Pastebin so that we can further check. 

    We'll wait for your response.

    Kind regards.

  • Profile Image

    Answered by uzmankisi on April 01, 2015 at 07:14 AM

    Thanks

     

    this original page with Doctor DIV is disappear

    http://belleturkey.com/

    this link same last page but with

    http://belleturkey.com/home-page/

    you can see source

    <!-- Lightbox  jotformpro -->

     

    please compare between (with or without) the code

  • Profile Image
    JotForm Support

    Answered by Charlie on April 01, 2015 at 09:23 AM

    Hi,

    Upon checking the page http://belleturkey.com/ there's no Lightbox form embedded on it.

    While this page http://belleturkey.com/home-page/ has the Lightbox and working fine.

     

    Also, I'm not sure what "DOCTOR DIV" is? Can you add an ID name on it so that we can search the source code. You might be embedding the Lightbox on the wrong page, are you embedding it on the index page?

  • Profile Image

    Answered by uzmankisi on April 04, 2015 at 11:31 AM

     

    i made example to you

    without the code
    http://belleturkey.com/

     

    with code
    http://belleturkey.com/home-page/

     

  • Profile Image

    Answered by raul on April 04, 2015 at 11:49 AM

    I've checked the provided URL's and this URL: http://belleturkey.com/home-page/ worked on my side. The lightbox was shown on first load automatically.

    Is this not happening on your side? If this is the case, can you provide the version of Chrome that you're using to test? I'm using v41.

    You should also try to clear your browser's cache and load your page again.

    Thank you.

  • Profile Image

    Answered by uzmankisi on April 04, 2015 at 12:11 PM

    my problem not (popup not working)

    my problem is : after you close the popup window , some elements in my page will disappear

  • Profile Image
    JotForm Support

    Answered by abajan on April 04, 2015 at 04:51 PM

    To which elements specifically are you referring? It's somewhat hard to tell. Try moving the form code into the head of the page, before the first instance of jQuery, as shown in the following screenshot:

    (Notice how the code precedes the first line referencing jQuery, indicated by the arrow.)

    Please let us know if this resolves the problem.

  • Profile Image

    Answered by uzmankisi on April 11, 2015 at 10:33 AM

    Many thanks ..

    I should edit style file !?

    I was add this into WordPress  post OR page

     

  • Profile Image

    Answered by raul on April 11, 2015 at 12:25 PM

    Since you're using WordPress it would be a bit difficult to change the precedence of the code. Could you please try using the previous version of the lightbox script? I mean using the following code:

    <script src="//d2g9qbzl5h49rh.cloudfront.net/static/feedback.js?3.2.6338" type="text/javascript">
    var JFL_50833880414960 = new JotformFeedback({
    formId:'50833880414960',
    base:'http://jotformpro.com/',
    windowTitle:'By Amer belle',
    background:'#FFA500',
    fontColor:'#FFFFFF',
    type:1,
    height:350,
    width:600,
    openOnLoad:true
    });
    </script>

    Let us know if this makes a difference.