What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
You can do export the submission data to Excel file.
Please check the user guide -How-to-Export-Form-Data-to-Excel
Is this what you meant? Please let us know if not.
UPDATE: Important note! You must first setup a NEW REPORT!! Problem solved!
This is strange because when I click on "My Forms" then the name of the form I want to export to select it, then click on "Submissions", it goes right to the following screen where there is no option for Excel:
I assume you were able to resolved already.
Just to be clear also, the resolution you mentioned was actually the Excel Report.
user guide -How-to-create-an-Excel-Report
My previous suggestion was about exporting/downloading the submission data to Excel file/output
user guide: -How-to-Export-Form-Data-to-Excel
Any of the 2 method should give you data in Excel format.