What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image


    Asked by DPPETS on March 29, 2015 at 07:30 PM



    I have received an email from Bluesnap that they will charge my card for my 2 year subscription and they have send their own login. Can you please confirm that this is from Jotform?


    I am not comfortable in paying the third party. Is there any way you can charge me direct, because the card details you may have from the previous transaction, may not be valid.


    Please confirm how I can renew my subscription?


    My email is taimur@petex.com.au and the other email is info@petex.com.au




    Taimur Cheema




  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on March 30, 2015 at 12:09 AM

    Yes, BlueSnap is one of our payment processors, the other one is FastSpring. We also collect payments through Paypal.

    If you think the payment method is no longer valid, then all you need to do is to make a fresh login to your Jotform account, then go to Billing section and click on "edit" at the Payment Method option:


    For now, I've canceled the current subscription so you do not get notices about the failure of the attempt to charge.

    If you have further questions about this, let us know.