What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Pending Submission

    Asked by keithertx on August 29, 2010 at 02:39 PM

    Why do I have Pending Submissions? If I click to complete them, does it mean I will not be able to collect payment?

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    JotForm Founder

    Answered by aytekin on September 06, 2010 at 10:32 AM

    If a user submit the first form but but does not complete the payment (or maybe still in the process of completing it) it shows up on the Pending Submissions button.

    You can complete a pending submission if you received the payment by check or some other way. Or if you would like to still process the submission without the payment.