Unable to receive email notifications

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    Elduende
    Asked on March 30, 2015 at 04:54 AM

    Bonjour,

    Je ne reçois plus les notifications. Et tester l'email ne marche pas.

    Merci de votre aide

  • Profile Image
    Jan
    Answered on March 30, 2015 at 10:02 AM

    Hello there,

    The recipient email is not on the bounce list. Your account is active as well. I checked the mail logs and I saw the submissions were sent successfully. Please check this guide on how to view your form email history.

    [2015-03-30 04:50:34] Notification Test SENT to lesat*****sdud*****@gmail.com from noreply@jotform.com via AMAZONSES 

    [2015-03-29 13:46:58] Notification Test SENT to lesat*****sdud*****@gmail.com from noreply@jotform.com via AMAZONSES  

    [2015-03-29 13:31:09] Submission #303459468922390076 Form #41633184946359 SENT to lesat*****sdud*****@gmail.com from noreply@jotform.com via AMAZONSES 

    Please try to fill up your form and submit it. After that, verify if you will receive the notification on your email. 

    The email notification is configured properly. I will clear your form's cache so that your forms will be refreshed from our servers.

    Please check your spam folders. Please check if there are any spam filters on your email program or email client. You can also try white-listing JotMail IP addresses.

    Related guides: 

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope this helps. Let us know if it is still the same.

    Thank you.