What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Subscription payment with PayPal is failed

    Asked by VentasOnlineDuarte on March 30, 2015 at 09:48 AM

    Since February we are making the payment through Paypal automatically each month. Now, we are receiveing an error message saying: "Failled Payment" why? Please help since this is a little annoying for us 'cause monthly payment was working with any issue, until now. Thanks.

     

    Camilo

    problem message thanks February
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    JotForm Support

    Answered by Kiran on March 30, 2015 at 11:54 AM

    It seems that there is an issue with the account linked with your PayPal account. Could you please recheck if there is any issue with the credit card linked to the PayPal? It could also be an issue with the bank in authorizing the payment with your credit card. You may need to check with the bank on this issue. The next automated charge will happen on the subscription on April 4th. 

    Let us know if you need any further assistance. We will be happy to help.