What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to Complete a payment

    Asked by AkMrsLiza on March 30, 2015 at 10:05 AM
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    Answered by Carina on March 30, 2015 at 11:56 AM

    If using a form you have an incomplete payment, please select the form > submissions > incomplete payments:

    Select the submission > complete submission:

    Incomplete payments happen when users submit the form but don't complete the payment. This will only complete the submission, but in order to complete the payment user needs to submit the form again and complete the payment.

    Let us know if we can assist you further.