Why am I getting "you are not authorized to edit this form"?

  • Profile Image
    Brandon Davis
    Asked on March 30, 2015 at 10:38 AM

    Every time I clone one of my forms and try to go to the designer, I am given an error message that says "you are not authorized to edit this form"

  • Profile Image
    Kiran
    Answered on March 30, 2015 at 12:21 PM

    I've cloned your JotForm to my account to see if I can edit the JotForm and I was able to edit it without any issues. This could be an issue with session time out or browser caching issue. 

    Please try clearing the browser cache by following the steps provided in the guide below : 

    http://www.wikihow.com/Clear-Your-Browser%27s-Cache

    Please make sure that you are logged into your account while editing the form. Also, I notice that your account is still having a guest username. I'm not sure if this is causing the issue, but if you want we can change it with your required username, if available.

    Let us know if the issue still persists after clearing the cache. We will be happy to look into this issue further.

    Thanks.