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    Form says that it has one submission but none is displayed in form's submission page.

    Asked by CBCSE on March 30, 2015 at 11:37 AM

    Hi there,

    I created a form, did some "test" submissions, and then deleted all my tests. However, it is still saying I have one unread submission. But when I click on "inbox" or "submissions" nothing shows up. Can you tell me what the problem is?

     

    Thank you,

    Meridith

    Page URL:
    http://form.jotformpro.com/form/50754490580963

    Screenshot
    unread Submissions problem inbox
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 30, 2015 at 01:03 PM

    Hello Meridith,

    I did check your account and I am able to replicate the issue you are having. Your form "IES Training Methods Application Form August 2015" does seems to show that you have one submission but when we go to your form's submission page, it does not display any submissions. Please check the screenshot below:

     

    I am reporting it to our back end team. We will get back to you as soon as we have any update from them.

    Thank you!

     

  • Profile Image

    Answered by CBCSE on April 01, 2015 at 11:59 AM

    Any updates? I really want to get this resolved before we open this application to prospective applicants...!!

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    JotForm Support

    Answered by ashwin_d on April 01, 2015 at 01:03 PM

    Hello Meridith,

    We have not received any update from our back end team yet. Upon checking the ticket status, I found that it is marked as important. We will get back to you as soon as we have any update form them.

    Thank you!