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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    FAO IT DEPT - Problems accessing emails sent from Jotform

    Asked by Martin Pearson on November 02, 2011 at 03:11 PM

    Good afternoon,

    My name is Martin Pearson and I am the Lead Service Support Enginner for a company called Promethean. Some of our staff here use your site. We have noticed that we are not receiving submission results from you. I have checked further and have noticed that you appear to be blacklisted, I have found this information from here: http://www.mxtoolbox.com/

    We are registered with a company called Barracuda who filter all our email traffic for us. If any company appears on a blacklist, any emails sent will be blocked by Barracuda and will therefore not be delivered. Would you please be so kind as to forward this information to your IT Department to check, and hopefully be removed from the blacklist so we can continue to receiv emails from yourselves?

    Thankyou for your time and I look forward to hearing from you.

    Kind regards,


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    Answered by AtacanC on November 02, 2011 at 04:05 PM

    Hi Martin,

    First off, we apologize for any inconvenience this may have caused. I'll submit a ticket to our developers about this issue so that they take a look at it.

    Thank you very much for contacting us.

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    JotForm Support

    Answered by liyam on February 09, 2013 at 11:43 PM

    Hello Martin.  We apologize for missing to update you on this matter.  We have had a huge number of updates for the past year and one of these is the fixing of our domain's reputation over the web.  Upon checking, this issue may have already been resolved as I no longer find the domain to be an issue with Barracuda. 

    If you're still having issues with your email alerts, please do let us know so we can look it up again.