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  • Profile Image

    My form has disappeared from my website

    Asked by Ramona Y. Dindy  on March 30, 2015 at 12:24 PM

    We have a form linked to our online giving on our website and notice that it is no longer there.  Please help immediately.  Thank you.

    Page URL:
    http://gmochurch.org/give-online/

    my form jotform jotform not shown
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    Answered by Ben on March 30, 2015 at 02:20 PM

    I took a look at your website Ramona and I see this jotform on it:

    http://form.jotformpro.com/form/33626226662960

    I do see that it is embedded using the js embed method, so it might be that there are some conflicts that when you come to see the website cause it to be hidden for you.

    Since conflicts depend on what is loaded first, it might happen that you do not see it at all, while for someone else it works properly, or for a third person that conditions do not work just right.

    Now all this is easy to fix, just remove that form from your website and add the iframe embed code instead of it: How to get the jotform iFrame Code

    Once you do, the iframe will protect the jotform and allow it to load properly.

    Do let us know how it goes.