What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Out of space

    Asked by abcharlton on March 30, 2015 at 12:43 PM

    Hi. I ran out of upload space in my account, so I spun off the offending form into a separate paid account owned and managed by my client, but it still says I'm out of space even though I deleted that form. Can you please help me? I don't want to have a paid account personally. Thanks. -Aaron

    paid account my account out of space
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    JotForm Support

    Answered by Welvin on March 30, 2015 at 02:40 PM

    Hi Aaron,

    The form is still in your account even though it's being trashed. You have to purge the form or delete first the submissions in the form before trashing it out.

    Thanks

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    Answered by abcharlton on March 30, 2015 at 02:50 PM

    Thanks. I did it and it worked great. Should have just asked you guys earlier.

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    JotForm Support

    Answered by Welvin on March 30, 2015 at 03:22 PM

    That's great to know and no worries ;) We can always help! 

    Thanks