What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not possible to submit PayPal Pro form

    Asked by commercialkings on March 30, 2015 at 02:54 PM

    Out customers are contacting us, telling us we have several different issues with multiple forms. One problem is, the form will not work using the safari browser when trying to make a purchase using the credit card option. Another problem, customers are saying then they press :pay with visa", nothing happens, there is no drop down that allows the customer to enter his/her credit card info. The third issue, customers are reporting the the submit button does NOTHING. This is my 2nd time contacting you within a week with issues. Please let me know whats going on when this issues can be fixed. We are losing money and customers. 

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    JotForm Support

    Answered by Mike on March 30, 2015 at 04:07 PM

    Thank you for contacting us.

    These issues are related to form javascript processing. You can fix this by switching from the Embed code to an iFrame version.

    Getting the Form iFrame Code

    I think that a Source Code option should work in your case too.

    Please replace the form code with the iFrame/Source version, and let us know if you need any further assistance.