What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notification not sending newly added fields

    Asked by wew3rd on March 30, 2015 at 04:35 PM

    I created a form by using a Duplicate of another form. When that form's information is filled out, I receive the information entered by my customer in the format from the original form. It has the output in the same format and none of the new fields input is being delivered in the notification email.

    Page URL:
    http://tfenterprises.net/social-media-marketing-intake-form/

    Screenshot
    format another form in the notification same
  • Profile Image
    JotForm Support

    Answered by Kiran on March 30, 2015 at 04:53 PM

    I understand that you are receiving emails without having any new fields added on your JotForm. Please be noted that the newly added fields are added automatically to the default notification i.e., no changes made to the notification. 

    If you are looking to receive the notification with newly added fields, you may add the fields manually from the email setup wizard.

    Alternatively, you may also add a new notification to your JotForm so that the new fields are added automatically and then you can delete the old notification.

    Hope this information helps.