SSL - Secured Form - Email? Safety Safety....

  • Profile Image
    Asked on November 02, 2011 at 05:27 PM

    I created a few forms that will be pop up forms on our site (secured via JotForm)

    how does that work with Notifications? is it safe for that information to come to me via email?

    or is it just safe for the customer to "submit" the information... but i have to leave it in Jotform since its a bad thing to email sensitive info?


    what are my options.... ?


    one of the forms is this...


    these are not live on the web yet... just in jotform... as i am setting them up

  • Profile Image
    Answered on November 02, 2011 at 06:27 PM



    Thank you for your message and we understand that you're concerned about the security and privacy of your online transactions. With Jotform, using Secured Form (https://) data are securely processed as also explained on

    "SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers."

    I hope you find this information helpful. If you have any other concern, please do let us know. 

    Thanks and Regards,


  • Profile Image
    Answered on November 02, 2011 at 06:33 PM

    Just to be sure about Email notifications, I have forwarded your inquiry to our developers. We will get back to you with update on this thread as soon as possible.

  • Profile Image
    Answered on November 02, 2011 at 06:34 PM

    ok... i was just replying that question.. thanks.. kris

  • Profile Image
    Answered on November 03, 2011 at 05:17 AM

    Yes, emails cannot be sent securely. They are sent unencrypted. If that's required for you, you should create a password protected report, access to it securely (https://) and on your emails, only link to that report instead of showing the data.

    If you need more details on any of ther steps above let us know. 

  • Profile Image
    Answered on November 03, 2011 at 10:42 AM

    ok.. i just figured it out... thanks.. i think that might work. Wishing there was a normal page report instead of a spreadsheet style...

    but I think that will work for now.

    maybe that is something you could chat about... making a pdf style... general report (like what the notications look like)...


    unless i'm not seeing that?



  • Profile Image
    Answered on November 03, 2011 at 11:45 AM

    i got it all set up... but...


    is telling me its not there...


    it was working earlier.. and now its says its not there?

  • Profile Image
    Answered on November 03, 2011 at 11:46 AM

    the other two forms look good.. but this one dissapeared.. kris

  • Profile Image
    Answered on November 03, 2011 at 11:52 AM

    Sorry about this, kris.

    Please change the URL of your form from, to

    You'll notice the difference is only the www and the secure in the URL.

    In regarding your concern about the reports, another possible solution if you're looking for a report that can be viewed in such quite similar setup as the email notification is making your submissions page public.  Simply go to your submissions page and then check the checkbox for Make this page public

  • Profile Image
    Answered on November 04, 2011 at 10:26 AM

    Hello - I would like more information on creating a password protected report. I have extremely sensitive data that I will be recieving, and it needs to be completely secure in every form possible. Thank You.


  • Profile Image
    Answered on November 04, 2011 at 12:48 PM

    Here is a screenshot of the password protection page:

    Basically, you should select your form on My Forms page, and then click on Reports button on the toolbar. Then you will be asked to enter a password for the report while you are creating the report.