What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I'm getting a form not found - form disabled message when I try to preview?

    Asked by pOpss on March 30, 2015 at 06:36 PM
  • Profile Image
    JotForm Support

    Answered by jonathan on March 30, 2015 at 08:48 PM

    The phishing filter had automatically suspended your suspected form because it has fields that ask for account and password. This is considered a phishing form which is not allowed by JotForm.


    You have to delete this form and try not create a similar form again before we can request re-activation of the account and other forms.

    Let us know if you  need further assistance.


  • Profile Image

    Answered by pOpss on March 31, 2015 at 09:20 AM

    This form will be part of a member signin page for a website for those members.  I don't think that's considered Phishing?  Any way I can continue?

  • Profile Image

    Answered by Carina on March 31, 2015 at 11:07 AM

    Unfortunately it is not possible to use password fields in Jotform, even with legitimate purposes.

    Unfortunately this was an extreme measure that Jotform had to adopt to control phishing and it had good results.

    The form was removed and the account is now active.

    Let us know if we can assist you further.