Save and return later not working - Returns to a blank form

  • REN21
    Asked on March 31, 2015 at 4:44 AM

    I have followed the instructions for saving and returning to a form later, but the information is not saved in the tests I have done. Each time I have used the same link, it takes me to a blank form. Please advise how I can correct this. 

    Many thanks in advance,

    Hannah

    Page URL: http://www.jotform.com/help/97-How-to-Save-Forms-to-Continue-Later
  • Ashwin JotForm Support
    Replied on March 31, 2015 at 10:06 AM

    Hello Hannah,

    I'm sorry for the trouble caused to you.

    I did test your form and I am unable to replicate the issue you are having. The save and continue feature seems to be working fine. Please check the screenshot below:

    Save and return later not working Returns to a blank form Image 1 Screenshot 20

     

    Please be noted that the input data is only saved on click of the next button of second form. I clicked on the next button and the input data was saved correctly. Please click on the following URL to see my saved session data:  http://form.jotformeu.com/form/50843695807365?session=ashwin.dhundale.in@gmail.com 

    Do test your form again and get back to us if you have any trouble.

    Thank you!