Unable to submit: OAuth2 token error message

  • miya.evans-walker
    Asked on March 31, 2015 at 9:21 AM

    Applicants are able to complete the form but aren't able to submit it properly - an error message comes up that says Oops! Error refreshing the OAuth2 token, message'( "error": "invalid_grant)

    Page URL: http://form.jotform.us/form/40355085274151
  • Charlie
    Replied on March 31, 2015 at 11:08 AM

    Hi,

    You're getting the OAuth2 token error message because of the expired tokens in the Google Integration in your form and your account. To fix this, you will need to remove the existing integration and re-integrate it again.

    Unable to submit: OAuth2 token error message Image 1 Screenshot 20

     

    You can follow the guides below to which one you have integrated to Google:

    Google Drive Integration 

    Google Spreadsheet Integration 

    Do let us know if this works.

    Kind regards.