What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I change the 'Username' both on the main and sub-accounts?

    Asked by FormsTester on March 31, 2015 at 10:59 AM

    Now that it is leaving the testing phase, I need more relevant names for the users.

    change username account username
  • Profile Image

    Answered by Ben on March 31, 2015 at 12:26 PM

    You would not be able to do so yourself, it would be needed that we do it for you, but we are always happy to assist with this.

    In regards to the sub user accounts, please note that each request must come from the account owner, so the only way to have us change the usernames for several accounts would be to:

    1. create the request and confirm it by logging into each account and posting your confirmation

    or

    2. change all emails - under all accounts to be same as your own email.

    This would show us that no only you are sharing the forms data with them, but that you are in control of the accounts as well.

    Once you do, do provide us with 3 alternative names for each in case one is taken and do that in the order of preference and we would be happy to change the usernames to your liking.