I think theres a bug somewhere

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    Asked on August 30, 2010 at 03:24 PM

    I made 2 forms for my site, a normal one which i embedded, and a feedback one for the side.  The feedback one only shows on the page that my first one was imbedded.  Without the snippet of code for it, if i try placing the code snippet elsewhere it does not work. 


    Is it treating both forms as one?

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    Answered on September 03, 2010 at 12:21 PM

    Can you post the URL of the pages that has these problems? Thanks.

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    Answered on September 03, 2010 at 12:59 PM

    ok well, thats an earlier version of my issue.

    My issue is not the interation of the 2 forms...

    I have a index.php file.  Every page on the site is this one file.  It dynamically changes content in the body, by variables nested in links that refresh the index file and generate the contents based on variables from the link.

    Having said that, the main index file contains my feedback form code, placed after body tag, before the generated content.  So no matter where you are in the site, it should show.

    This is the default page


    No feedback tab shows.

    This is my quote page (with my main form which works great)


    Notice the variable there...  still same page, snippet of feedback form in same spot.  Content restructured.

    But, theres the feedback tab.  And it works fine.

    Something in my code is obviously conflicting with something in the form's code.  I'm having trouble figureing out what exactly that is.

    The form also shows on another page too:


    The rest of the 30+ pages, no feedback tab.

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    Answered on September 06, 2010 at 05:55 AM


    I have found the conflict in your page "http://www.purdybilt.com/index2.php". The problem is that you have an image with "fire" id: <img id="fire" height="216" border="0" width="216" name="fire" alt="Fire Safety Units" src="http://www.purdybilt.com/img/png/FSUnits.png">

    All you have to do is to change the id of the img tag from "fire" to another thing. Please let me know if your problem continues after this solution.

    Thank you.

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    Answered on September 07, 2010 at 07:35 AM

    That was it, works everywhere now!  Thank you, much appreciated!


    Just a thought, maybe making code id's on your end a bit less generic?  maybe others are having same issue?  I have no problem making mine less generic, but i'm thinking more of your customer base then me specifically.


    And a side question on feedback forms, are there plans on making them more customizable cosmetically?  I'm sure i could go in and edit the code myself, but i wouldn't want that to conflict if you guys update it in the future.

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    Answered on September 07, 2010 at 07:56 AM

    First of all, thank you for your suggestion.

    While building JotForm we have used Prototype Javascript Framework. An element with id "fire" overwrites the "fire" event of Prototype Framework. The problem is not in our own code but on a library we use, so it wouldn't be possible to change it. I have just discovered this issue as well :)

    Since Feedback option is asked and used many times, we have decided to upgrade it. We scheduled upgrading Feedback option in a month.