Missing one submission in my Dropbox Integration folder

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    bklein
    Asked on March 31, 2015 at 01:18 PM

    I have a dropbox integration configured but the form submission is not showing up in my DropBox. The form submission was completed on March 3rd for the Brace Award. Not sure why it is not appearing in my Dropbox folder.

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    Carina
    Answered on March 31, 2015 at 01:51 PM

    I made a test submission. Can you please confirm me if you received it on the DropBox folder? If not please try removing the Dropbox integration and creating a new one.

    Let us know if the problem persists.

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    bklein
    Answered on March 31, 2015 at 02:35 PM

    I see your test submission. The submission on March 3rd never made it to Dropbox. I have removed the integration and reset it up but still have not received the March 3rd submission in Dropbox.

     

    What can I do?

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    Carina
    Answered on March 31, 2015 at 03:13 PM

    The new integration will not send past submissions to DropBox. I went to the submissions area > edit submission > submit:

    So the submission must now be on the DropBox folder, except with a different date, but I believe there is not much that can be done in order to send the original date to DropBox.

    Let us know if we can assist you further.   

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    bklein
    Answered on March 31, 2015 at 03:15 PM

    Not worried about the actual submission date since it is before the deadline. That is perfect!

     

    Thanks for your help!

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    Carina
    Answered on March 31, 2015 at 03:26 PM

    You are most welcome. I'm glad that this workaround solved the problem.

    Let us know if we can assist you further.