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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms were deleted for phising?

    Asked by gykimus on March 31, 2015 at 01:34 PM

    Good afternoon,

    This is Hakim Damulira, Founder at tanetservice.com

    I am in the process of building my own website for my business.  I see that my forms were deleted for phising, but I am personally not involved in this mal-practice.  I work on my website alone and have not hired anyone in that regard and therefore no one should have access to my accounts.

    I use tanetservice@gmail.com as my service email for my website and this email is for business purposes only.  I am still in the process of learning and creating my website (personal project) in the efforts to later pay for subscriptions when i start to hire contractors that will use your forms.  

    Please let me know why my forms can not be released back to me as I had worked on them extensively.

    Please understand that am building a website that will for sure collect this vital and sensitive personal information, but I am still building it and its not even active yet.  I am surprised that you have forms that allow you to design with inclusion of these data sets (like driver's license for driver contractors through file upload or taking a photo of it *like companies like uber and lyft do), but then once one uses them, you suspend them due to phising.  I have created the forms and played around with them with my co-founder.

    Thank you very much. 

    Page URL:
    www.tanetservice.com,www.tanetguys.com

    My Forms map my accounts and
  • Profile Image
    JotForm Support

    Answered by david on March 31, 2015 at 03:16 PM

    Hi,

    I checked your account and your form "Profile" was asking for password information.  We do not allow for the collection of passwords of any type through our forms:

    http://www.jotform.com/terms/

    I removed the "Password" field from your form and reactivated your account.  You should now be able to use your forms and account once again.

    Though we do allow for the collection of sensitive data, we check forms that collect this type of information often.  Occasionally if there are a large amount of submissions or too many of such forms in a account, the account will be suspended for manual review.  My apologies for this but we take phishing quite seriously and this is for the protection of the people using our forms.

    Let us know if you have any further questions and we will be happy to help.

  • Profile Image

    Answered by gykimus on March 31, 2015 at 10:16 PM

    Thanks David for that.

    I wonder whats going to happen when I make my website active and hire people to work whom I will need more sensitive information from.  Please clarify for me how I will be able to retain my forms.  I know soon or later I will have to step up to paid subscription, but as of now am just building suitable forms.  Will that help concerning the issue of not flagging them.   It was just jaw dropping coming to my site and finding my work retracted.  

    Thank you very much.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 01, 2015 at 04:27 AM

    Hello gykimus,

    Basically to prevent the auto-phishing filter from triggering, you should NOT create any form with password field or any sort of login credentials. You should also not ask for user's credit card number or banking credentials.

    If you want to create form in any other language other than English, you should first create your form in English language and then take advantage of our "Languages" feature to translate your form to desired language. The following guide should help you:  http://www.jotform.com/help/298-How-to-make-your-forms-multilingual 

    Another option is to upgrade your account. Please be noted that paid accounts are not suspended automatically without human verification of forms. 

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!