What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cannot use Jotform website with Firefox

    Asked by proavmax on March 31, 2015 at 02:21 PM

    I am unable to use your website in Firefox.

    We are also unable to load the contact form in Firefox from our website, so we are going to have to remove it.

     

    We have had problems with Constant Contact and Firefox as well, but so far, no one is able to figure out why.

     

    The main page loads at first, and I can log in - and then after login I go to myforms, and from there nothing works when I click.  I then have to close the browser entirely, and reopen to get back to the main page, even when I put the main url into the browser manually.

     

    JotForm and JotForm website contact form then unable to load
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    Answered by Carina on March 31, 2015 at 03:32 PM

    Do you get any error message? Please try clearing the browser's cache to see if it solves. 
    let us know if the problem persists.

  • Profile Image

    Answered by Carina on March 31, 2015 at 03:33 PM

    Also which version of Firefox are you using? 

    Thank you for helping us understanding better this situation.