What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not receiving my emails notifications

    Asked by ramells on March 31, 2015 at 07:23 PM

    Customers are placing orders but I am not receiving the orders. Sending a test email ..... I get that email....

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Charlie on March 31, 2015 at 11:17 PM


    Upon checking your account, I see that you are using this email C****ers@aol.com. It is highly possible that the email notifications might have been moved to the spam or trash folder. Or the email service provider might be blocking our JotMail IP addresses and domain names, you can contact them and ask them to whitelist us, here's a guide: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    I would also like to advise that you check this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If you did not receive some email notifications, you can still view the submissions, to view the submissions, you can check this guide: http://www.jotform.com/help/269-How-to-view-Submissions.

    Do let us know if this helps.

    Kind regards.