- ramellsAsked on March 31, 2015 at 07:23 PM
Customers are placing orders but I am not receiving the orders. Sending a test email ..... I get that email....
- CharlieAnswered on March 31, 2015 at 11:17 PM
Upon checking your account, I see that you are using this email Cfirstname.lastname@example.org. It is highly possible that the email notifications might have been moved to the spam or trash folder. Or the email service provider might be blocking our JotMail IP addresses and domain names, you can contact them and ask them to whitelist us, here's a guide: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.
I would also like to advise that you check this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.
If you did not receive some email notifications, you can still view the submissions, to view the submissions, you can check this guide: http://www.jotform.com/help/269-How-to-view-Submissions.
Do let us know if this helps.