What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why the form takes a long time for loading?

    Asked by Alma  on March 31, 2015 at 10:50 PM

    I got a contact form for my website and it looks fine and it's functional but takes a long time-almost 1 minute- to be displayed totally. My site is not already upload to the ftp server. I have this problem in the preview mode. Could it happens in the same way when is uploaded in the server?... How could I change to avoid this?... Thanks in advance.

    long time Long contact form problem FTP preview
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    JotForm Support

    Answered by ashwin_d on April 01, 2015 at 05:32 AM

    Hello Alma,

    Are you having issues with your form "¡CONTÁCTENOS VÍA E.MAIL!"?

    I did check your form and did not find any issue with that. It seems to load just fine without any visible delay. I do not see any reason why your form should take time to load. I am not sure if your internet speed was slow when you tested your form.

    I would suggest you to embed your form in your web page and see if it still takes time to load. 

    Thank you!