What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form collecting payment

    Asked by ineeds on April 01, 2015 at 08:15 AM

    Recently I discovered the new(ish) PayPal system for taking payments through forms. This was easy to set up, and we have now had several payments through it.

    I received an email about one of our forms saying we were approaching the monthly limit, however when trying to find out more about this I can't see any details about PayPal forms in your pricing page, for example, what do you get for the Free account, and what do you get on the upgraded accounts?

    As a charity we are using this form to accept payment and registration for fundraising events. Usually these will be in very small quantity, and so until this takes on a more prominent role in our campaigns we don't really have budget to upgrade to a paid account.

    Please could you advise of further details regarding this?

    Many thanks

    collecting quantity monthly limit find paid account
  • Profile Image
    JotForm Support

    Answered by BJoanna on April 01, 2015 at 11:36 AM

    As a free user, you are entitled for a limit of 100 submissions, 10 secure submission, 10 payments received.

    Probably you got mail yesterday that you are almost approaching the monthly limit and today is the beginning of new month and counter is reset to 0 which mean that like free user you have in this month 100 submissions, 10 secure submission, 10 payments.

    If you want to find out more about different type of accounts and pricing please see following page:

    http://www.jotform.com/pricing  

    Hope this will help. Let us know if you need further assistance.