What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Space for account question

    Asked by elwoodcopycenter on April 01, 2015 at 08:54 AM


    I asked this question yesterday and did not get an answer that explained what I needed.  If I delete the submissions and their attachments, does that free up space towards my subscription limit?


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    JotForm Support

    Answered by Charlie on April 01, 2015 at 11:42 AM

    Hi Gene,

    For upload storage space, you can free up that space by deleting submissions with File attachments on them. The upload storage space is the amount allowed for the whole account, it is not "monthly", only submission limit are counted per month. It is the total amount of storage space allowed.

    For the submission limits (regular, SSL/secure and payments received), you cannot free up space by deleting submissions, you will need to upgrade to a higher plan OR wait for the counters to reset which happens every 1st day of the next month.

    To learn more about the limits of each plan, you can check the pricing page here: http://www.jotform.com/pricing.

    Kind regards.