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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to upload video due to attached video file problem

    Asked by lucamanoni on April 01, 2015 at 10:15 AM

    My user form says that they have problem with video in attached.

    I've set this extension:

    3gp, avi, mov, mp4, mpeg, ogg, webm, h264 

    Can i have a log for the wrong updates?

    Are there other features that i need to know ?

     

     

    Thank you

    Page URL:
    http://form.jotformeu.com/form/50672330429351

    video problem attached in video attachment upload video file file size file format
  • Profile Image
    JotForm Support

    Answered by KadeJM on April 01, 2015 at 12:50 PM

    To my understanding a user of yours is trying to upload a video but its not attaching, correct?

    What type of video file format is the video they are trying to upload on your jotform?

    Also how large is it? You may want to check your allowed file size to make sure the file being uploaded is not larger than what you have the file size setting set to. The default is 1024kb (1mb).

    I would suggest making sure it is no larger than 2gb since that is the current upload limit.

    For larger files please note that these may take a little while to upload and be received.

    Also, you can convert your file upload field to a multiple file upload field to see the upload progress bar of the file being attached.

  • Profile Image

    Answered by lucamanoni on April 03, 2015 at 11:11 AM

    LIKE THIS:  

    3gp, AVI, MOV, MP4, MPEG, OGG, WEBM, H264, FLV, MPEG4

    OR LIKE THIS:

    .3GP, .AVI, .MOV, .MP4 ........

     

    ????

  • Profile Image
    JotForm Support

    Answered by david on April 03, 2015 at 12:25 PM

    The first one:

    3gp, AVI, MOV, MP4, MPEG, OGG, WEBM, H264, FLV, MPEG4

    No need for caps on the extensions:

    https://www.jotform.com/help/29-Upload-Field-Allowed-File-Types

    If you have any further questions or if this still does not work, let us know and we will be happy to have another look.