Unable to upload video due to attached video file problem

  • lucamanoni
    Asked on April 1, 2015 at 10:15 AM

    My user form says that they have problem with video in attached.

    I've set this extension:

    3gp, avi, mov, mp4, mpeg, ogg, webm, h264 

    Can i have a log for the wrong updates?

    Are there other features that i need to know ?

     

     

    Thank you

    Page URL: http://form.jotformeu.com/form/50672330429351
  • KadeJM
    Replied on April 1, 2015 at 12:50 PM

    To my understanding a user of yours is trying to upload a video but its not attaching, correct?

    What type of video file format is the video they are trying to upload on your jotform?

    Also how large is it? You may want to check your allowed file size to make sure the file being uploaded is not larger than what you have the file size setting set to. The default is 1024kb (1mb).

    I would suggest making sure it is no larger than 2gb since that is the current upload limit.

    For larger files please note that these may take a little while to upload and be received.

    Also, you can convert your file upload field to a multiple file upload field to see the upload progress bar of the file being attached.

  • lucamanoni
    Replied on April 3, 2015 at 11:11 AM

    LIKE THIS:  

    3gp, AVI, MOV, MP4, MPEG, OGG, WEBM, H264, FLV, MPEG4

    OR LIKE THIS:

    .3GP, .AVI, .MOV, .MP4 ........

     

    ????

  • David JotForm Support
    Replied on April 3, 2015 at 12:25 PM

    The first one:

    3gp, AVI, MOV, MP4, MPEG, OGG, WEBM, H264, FLV, MPEG4

    No need for caps on the extensions:

    Unable to upload video due to attached video file problem Image 1 Screenshot 20

    https://www.jotform.com/help/29-Upload-Field-Allowed-File-Types

    If you have any further questions or if this still does not work, let us know and we will be happy to have another look.