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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The number of entries from My Forms is different than the number within the form. Why?

    Asked by telyForms on April 01, 2015 at 12:44 PM

    Hello JotForm,

     

    We love using JotForm but as of lately, I've been seeing that a form will be marked as new submission so when I go into the form to View Submission, the numbers do not match.  I have a spreadsheet to keep track and I constantly need to go back to edit the number on the spreadsheet from when looking at the number of entries from the front vs. going into individual forms.

     

    Please help or let me know what the problem is.  

     

    Thank you,

     

    Jasmine Chung 

    Page URL:
    http://tely.com/wp-content/themes/tely2013/LP/Web/Whitepaper-Overcomin<br/>g-Business-Challenges-for-SMB.html

    Screenshot
    My Forms different Than JotForm problem love new submission
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    JotForm Support

    Answered by BJoanna on April 01, 2015 at 01:43 PM

    We apologize for this inconvenience.

    I've fixed the submissions counter for the marked form (the correct number is 209).
    Please check it out and let us know if you still see an incorrect number of submissions for this or any other form. If there is a problem with other forms, please provide us ID of those forms and we will fix the submission counter on them as well.

    Thanks.