What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I find out which submission is the unread one?

    Asked by spcreligiouseducation on April 01, 2015 at 12:57 PM

    In my 2015 - 2015 PSR Adult Volunteer Form it tells me that I have 1 unread file, but I can not figure out which one it is.


    How do I find out which one is an unread file?


    Cindy Czajkoski


  • Profile Image

    Answered by Ben on April 01, 2015 at 01:58 PM

    To read it Cindy you should click on the Inbox right of the edit form option.

    That will show you the unread submissions, and remove the red number from the form.

    Do let us know if you have any further questions and we would be happy to answer them.

  • Profile Image

    Answered by spcreligiouseducation on April 02, 2015 at 10:11 AM

    I have gone to the inbox and went through every response.  It still shows 2 unread and cannot figure which ones?

  • Profile Image

    Answered by Ben on April 02, 2015 at 11:25 AM

    I presume that you mean that the issue is with the form titled as "2015-2016 PSR Adult Volunteer Form".

    I have just run our tool to see if there are any issues with submissions so please do check and let us know if you are still experiencing the same.

    Basically as soon as you open Inbox, first submissions that you see will be the unread ones, so if you went through the Inbox, there are no unread submissions any more.

    Do let us know if the issue is resolved now for you or if the issue is happening with some other thread instead.