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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    submit button disappears when credit card option selected on Firefox

    Asked by alanbam on April 01, 2015 at 01:40 PM

    I have 3 forms on my website.  On Firefox, the submit button disappears when the credit card payment option is selected.  Please help.  It's fine on Safari and Chrome.  Not sure about other browsers.

    Other 2 Form links:

    http://www.artbusiness.com/servicespecs.html

    http://www.artbusiness.com/donate.html

    Page URL:
    http://www.artbusiness.com/bookorder.html

    credit card selected payment option
  • Profile Image
    JotForm Support

    Answered by BJoanna on April 01, 2015 at 02:48 PM

    I inspected your form in Firefox and Chrome and I recreated problem you mentioned. Seems that this is happening because embed iframe code has fixed height which is processed differently in browsers. Also what I noticed that your HTML is not valid and you have a lot of opening tags which are not closed or closing tags which are not opened.

    You can try fixing your error with changing height by Injecting Custom CSS. To do that inside of your Form Builder select Setup & Embed tab, then click on Preferences, then select Form Styles tab and inside of Inject Custom CSS field at the bottom of existing code paste this code:

    .form-all{

    height:1609px!important;

    }

    Hope this will help. Let us know if you need further assistance.

     

  • Profile Image

    Answered by alanbam on April 01, 2015 at 05:14 PM

    This solves the problem for two of the three pages.  Thank you.  The bottom of the form is still cut off on the page artbusiness.com/servicespecs.html

     

    Thank you.

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    JotForm Support

    Answered by EltonCris on April 01, 2015 at 05:59 PM

    Extend your iframe height in the iframe code, that should help. Or re-embed it with the following iframe embed code.

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://secure.jotform.us/form/50217462585153" frameborder="0" style="width: 100%; height: 3700px; border: none;" scrolling="no"></iframe>

    Thanks!

  • Profile Image

    Answered by alanbam on April 01, 2015 at 08:20 PM

    The 3700px adjustment in the code solved the problem.  Thank you!

  • Profile Image

    Answered by raul on April 01, 2015 at 10:45 PM

    On behalf of my colleagues, you're welcome.

    Feel free to contact us again, should you require our assistance.
    Best Regards.