What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I just upgraded to a monthly plan using my paypal account but i didn't get confirmation

    Asked by gemlabamerica on April 01, 2015 at 01:51 PM

    It seemed to be processing but then after a few seconds brought me back to my account where it still read "need to uograde"...?

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    JotForm Support

    Answered by Mike on April 01, 2015 at 02:37 PM

    Thank you for contacting us.

    We can confirm that your account has been properly upgraded. If the "need to upgrade" message is still there, please try to log out and then log in back to your account.

    Please feel free to contact us if you need any further assistance. We will be happy to help.