What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JS Embeded form not stable on the first load

    Asked by nckp on April 01, 2015 at 02:06 PM

    I've had the occasional problem of the payment total remaining at zero when it should change according to selected options. Refreshing the page seems to fix the problem every single time. Any idea how I can fix this?



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    JotForm Support

    Answered by Mike on April 01, 2015 at 03:15 PM

    Thank you for contacting us.

    It seems that sometimes the javascript is not being processed correctly on form when you load it for the first time. I have attached a bug report ticket to this thread, so we will let you know if we have any updates on this.

    In the meantime, please switch to an iFrame form version.

    Getting the Form iFrame Code

    It should resolve the issue with embedded form.

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    Answered by nckp on April 01, 2015 at 03:30 PM

    A thousand thanks for your help and fast response!!

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    JotForm Support

    Answered by Mike on April 01, 2015 at 03:37 PM

    You are quite welcome. Thank you for using our service.