What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Forms not sending Auto responder emails

    Asked by compareprice on April 01, 2015 at 03:17 PM


    Thank you so much for this service, we are a small company and presently using your solution to grow our business. Please kindly inform us how we can solve this error or what might be the reason for the error.


    Out forms do not send Auto responders, even thou its been set-up at the back end to do so. But at the moment we do receive Notifications


    Also we noticed calculation of field do not work , when the forms are embedded into our site




    Compare price market

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike on April 01, 2015 at 04:04 PM

    Thank you for contacting us.

    I have submitted your form, and I have immediately received the Autoresponder email.

    Please submit your form to make sure that Autoresponders are being sent.

    The second issue has been moved into a separate thread:


    We will get back to you quickly.

  • Profile Image

    Answered by compareprice on April 01, 2015 at 05:04 PM

    Hmmn, the calculation in your for seem wrong..is this your doing, because I tested it from our end and it seem okay. 

    Just want to be sure its the same across all platforms



  • Profile Image
    JotForm Support

    Answered by Mike on April 01, 2015 at 05:45 PM

    I see that you use an iFrame form code now, so the calculation issue is fixed. Thank you.