What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by unclefatty on April 01, 2015 at 05:23 PM

    This is the 3rd time I've asked to have this issue resolved. You guys are charging an employees credit card that is no longer with us. You told me you could not change the credit card because our account is set to EXPIRE. I can't explain this enough we do not want to cancel our account. We just want to switch credit cards. PLEASE

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    JotForm Support

    Answered by BDAVID on April 01, 2015 at 06:39 PM

    Our record shows you subscription(INT140408-6025-93109) is canceled, so your ex-employee will not be charge, simply go to this link to keep the Premium yearly subscription: http://sites.fastspring.com/interlogy/product/jotformpremiumyearly?referrer=unclefatty

    If by any chance your ex-employee gets charge, please provide use any reference number, so we can check further.