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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    follow up on matrix issues

    Asked by riksaga on November 03, 2011 at 02:07 PM



    I posted a question regarding why my survey matrix wasn't capturing data.


    I recieved a response that you cloned my forms and are looking into it.


    I was wondering if there was a solution or alternative ?


    account is riksaga@gmail.com


    thank you


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    JotForm Support

    Answered by abajan on November 03, 2011 at 02:35 PM

    Jesper, if you're referring to "Matrix radio and checkbox not submitting all selection", one of our developers (emrew66) posted the solution in the said thread. Did you try it? If you did, what happened?

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    Answered by riksaga on November 11, 2011 at 04:37 AM

    Didn't get notification.
    Will look and try.
    Sent from my Android phone with K-9 Mail. Please excuse my brevity.