What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My paypal link is not working

    Asked by AHS83 on April 01, 2015 at 06:20 PM

    here is the link...


    how can I fix?  I click the paypal button and it does nothing.

    Page URL:

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    JotForm Support

    Answered by BDAVID on April 01, 2015 at 09:00 PM

    I did not find any Paypal button on your form, but I was submitted to the thank you page, did you try redoing the integration with fresh API credentials? 

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    Answered by AHS83 on April 01, 2015 at 09:04 PM

    ya... I had to remove it... It just wasnt working... too bad.  It would have been helpful.

    Yes.  I refreshed everything... multiple times.

    Thank you for getting back to me.

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    JotForm Support

    Answered by ashwin_d on April 02, 2015 at 02:03 AM

    Hello AHS83,

    This is strange. You should not have any trouble with your PayPal payment question and it should redirect you to PayPal check out page.

    I would suggest you to go ahead and add PayPal payment question to your form again. Please check the screenshot below:

    Do get back to us if the issue persists and we will take a look.

    Thank you!