What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm getting a "502 Bad Gateway cloudflare-nginx" error

    Asked by citep on April 01, 2015 at 06:28 PM

    The form use to wok fine. How can I solve this? http://form.jotformz.com/form/30573832574660

    Page URL:
    http://form.jotformz.com/form/30573832574660

    cloudflare Getting solve jotformz error
  • Profile Image

    Answered by raul on April 01, 2015 at 09:01 PM

    Are you still having this issue? I've tried to load your form and it worked correctly on my side.

    If you're still having issues to see your form, try to clear your browser's cache and load it again.

    Let us know if the issue persists. Thanks.

  • Profile Image

    Answered by citep on April 02, 2015 at 09:15 AM

    Thanks Raul. The problem persists. Tried from differente browsers and PC. You get the error when you submit the form...

  • Profile Image

    Answered by raul on April 02, 2015 at 11:38 AM

    Thank you for the clarification.
    I made a test submission and was also unable to reproduce the issue.

    Can you let us know which browser/version are you using to test your form? Do you have it embedded in a website? If so, please provide the URL of your site so we can test there too.

  • Profile Image

    Answered by citep on April 06, 2015 at 01:39 PM

    Hi Raul!

    I wanted to confirm that the problem persists. Tested from Chrome Versión 41.0.2272.101

    and Firefox 34.0.5

    Regards,

    Fernando

  • Profile Image

    Answered by raul on April 06, 2015 at 01:52 PM

    Are you embedding the form in a website? Or you're using its direct URL to share it? If you're using the direct URL can you try using this one instead: http://www.jotformz.com/form/30573832574660 it could be a CDN issue specific for your location. Using the URL above should render the form without using CDN.

    Let us know if this helps.