Google Drive Integration: Unable to create a successful integration

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    Asked on April 02, 2015 at 11:52 AM

    I am trying to use the Google Drive integration for a very simple form.

    When I set up the integration, I go through the Authentication Process with Google. Google reports that Jotform would like to "Have offline access". That's the only permission being requested. I choose "Accept".

    Jotform then prompts to create the folder and how to name each submission. For sake of simplicity, I provide a simple folder name and choose the "Name" field for naming each document.

    Once that step completes, I receive: "An error occured during integration. Cannot initialize folder".

    I have cleared my cache and actually tried using multiple browsers (Chrome and Safari.)

    I have another form that I created a few weeks ago and the Google integration is working - both for Drive and Google Sheets.

    It seems like Jotform isn't requesting enough permissions, but that is just a guess. Help!


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    Answered on April 02, 2015 at 01:49 PM


    Upon checking on my end. It seems that there's a problem with the Google Drive Integration, although it happens to new integration, existing ones seems to be working as expected.

    I'll escalate this to our back end team so that they can further check. We'll update you as soon as we hear any news on this issue.

    Apologies for the inconvenience.

    Kind regards.

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    Answered on April 02, 2015 at 02:44 PM


    We have just received a notice from our developers that the issue is resolved.

    Could you please let us know if the integration is working properly for you at this time?

    Thank you.

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    Answered on April 02, 2015 at 02:51 PM

    Hi guys,

    Yes, that fixed the Google drive integration - thanks so much!