What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Over Quota

    Asked by juneteenth2014 on April 02, 2015 at 12:32 PM

    People are saying they are getting an "over quota" error message when they try to vote.  Why is this?

    Page URL:
    http://form.jotformpro.com/form/50868275970973

    message vote Getting
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    JotForm Support

    Answered by david on April 02, 2015 at 02:28 PM

    Hi,

    Economy account are allowed up to 10,000 submissions per month.  You currently have 10,001 already for this month.  This is why your users are receiving the message.  To allow for more submissions, you would need to upgrade your account further.

    If you have any further questions, let us know and we will be happy to help.

  • Profile Image

    Answered by juneteenth2014 on April 02, 2015 at 03:17 PM

    Please see my account upgrade and update asap please 

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    JotForm Support

    Answered by david on April 02, 2015 at 05:05 PM

    I checked our logs and your most recent subscription was an "Economy" one.  This does indeed only allow for up to 10,000 submissions per month.  If you have upgraded to "Professional" I was unable to find a confirmation for it.  If this is the case, just let us know the subscription confirmation number and we will be happy to make sure it is properly applied.