Unable to download submissions to PDF

  • ECYMCA
    Asked on April 2, 2015 at 1:26 PM

    I am trying to download all of our form submissions into a PDF. Each time I try, I get the following errors:

    Unable to download submissions to PDF Image 1 Screenshot 30

    I have been choosing "stop script". Then when I click "PDF" from the Download As: Excel, CSV, PDF menu, I tries to download, followed by this error:

    Unable to download submissions to PDF Image 2 Screenshot 41

    I tried clearing my cache and multiple browsers with no success. I read through other forum questions looking for a solution with out any luck.

  • Kiran Support Team Lead
    Replied on April 2, 2015 at 3:47 PM

    The issue might be with the script execution time or any other addons installed on your browser also. As I tried to download the submissions from my end, I was able get the download option.

    Unable to download submissions to PDF Image 1 Screenshot 20

    Stopping the script would stop the execution of script and result in failing the submissions download. Could you try using a different browser in private/incognito mode or disabling addons to see if that helps. You may also try clicking on Continue to allow the script to execute properly so that the download should work.

    Let us know if you need any further assistance in this regard. We will be happy to help.

    Thanks.

  • ECYMCA
    Replied on April 3, 2015 at 3:10 PM

    I'm no longer getting the script error but it still will not download. I've tried 3 browsers and 3 other computers to attempt the download and none have worked.

  • Kiran Support Team Lead
    Replied on April 3, 2015 at 3:22 PM

    Sorry to see that you are still having issues with the PDF download. Do you see any error message as you try to download the PDF? As I checked again, I was not able to see any issues with the PDF submission download. I've cleared the form caches to see if that helps. Could you try once again after clearing the browser caches by following the instructions provided in the guide below : 

    http://www.wikihow.com/Clear-Your-Browser%27s-Cache

    Let us know if the issue still persists. We will be happy to look into this issue further.

    Thanks.