Unable to download submissions to PDF

  • Profile Image
    ECYMCA
    Asked on April 02, 2015 at 01:26 PM

    I am trying to download all of our form submissions into a PDF. Each time I try, I get the following errors:

    I have been choosing "stop script". Then when I click "PDF" from the Download As: Excel, CSV, PDF menu, I tries to download, followed by this error:

    I tried clearing my cache and multiple browsers with no success. I read through other forum questions looking for a solution with out any luck.

  • Profile Image
    Kiran
    Answered on April 02, 2015 at 03:47 PM

    The issue might be with the script execution time or any other addons installed on your browser also. As I tried to download the submissions from my end, I was able get the download option.

    Stopping the script would stop the execution of script and result in failing the submissions download. Could you try using a different browser in private/incognito mode or disabling addons to see if that helps. You may also try clicking on Continue to allow the script to execute properly so that the download should work.

    Let us know if you need any further assistance in this regard. We will be happy to help.

    Thanks.

  • Profile Image
    ECYMCA
    Answered on April 03, 2015 at 03:10 PM

    I'm no longer getting the script error but it still will not download. I've tried 3 browsers and 3 other computers to attempt the download and none have worked.

  • Profile Image
    Kiran
    Answered on April 03, 2015 at 03:22 PM

    Sorry to see that you are still having issues with the PDF download. Do you see any error message as you try to download the PDF? As I checked again, I was not able to see any issues with the PDF submission download. I've cleared the form caches to see if that helps. Could you try once again after clearing the browser caches by following the instructions provided in the guide below : 

    http://www.wikihow.com/Clear-Your-Browser%27s-Cache

    Let us know if the issue still persists. We will be happy to look into this issue further.

    Thanks.