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JS Embed form on ipad not advancing when clicking nextAsked by thedeltadentist on April 02, 2015 at 01:56 PM
hi-we use our jot form form on an ipad and for 2 days, the next button at the bottom of the page does nothing so our patients can't advance thru the form.
we go to safari, thedeltadentist.com, patient forms, click the link all on the ipad. it works fine on a computer.
this is our patient registration and medical history.
please help us get the functionality back.
thanks, dr. lisa friberg
Thank you for contacting us.
It appears that some JS embedded forms are not currently processed correctly on the first load. We have escalated the issue to our Development Team in order to investigate this further.
In the meantime, please try switching to the iFrame form code:
It should fix the issue.
We have added an update to the system, so the issue should be fixed.
Please let us know if you notice the issue once again. Thank you.
hi-appreciate the help, however, the NEXT button still does not advance the form on the ipad. do you have any other ideas?
when i type the URL in the ipad mini, it works. the bar at the top looks different when i type URL and when i go to the website...see screenshots..
I think the issue is being caused by script conflict since the form on the website was embedded using the script embed code
as previously suggested, can you please re-embed the form on the website BUT use its iframe embed code instead.
Follow the user guide: -Getting-the-Form-iFrame-Code
Make sure to clear first any previous existing script code of the form before re-embedding using the iframe code.
Inform us if issue is still not resolved.
great..will give it a try. just curious why it would have worked for 3 months as it was and then stop?
Well, I think that is because of the codes being used in the form as well as to your website. The sources (from your website and the form) may have been updated to the other versions causing it to create a conflict in your website. I think we also need to consider the browser updates.
As suggested, please give the iFrame a try and update us here if the issue persists.