What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is It Possible to Get a Notification of Each Submission Which Has a Pending Payment?

    Asked by kimkat2013 on April 03, 2015 at 04:12 AM

    Can I receive an email alert when someone has filled out the form, even if they did not pay?

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    JotForm Support

    Answered by abajan on April 03, 2015 at 06:20 AM

    Yes, there is. With the jotform loaded in the form builder, please do the following:

    1. Right-click the payment field and then click Show Properties:

    Change Pending Payment E-mail from No to either Notifiers Only or Notifiers and Autoresponders, depending on your requirements:

    3. Close the settings and save the form

    Should you require additional assistance, we'd be happy to provide it.